Generations of service.
The Ames family is proud of our heritage and service to Central New York. Since 1930 we have committed ourselves to providing the best quality and service. The commitment continues into the future with a fourth generation family member at the helm.
When your name's on the door,
you work a little harder.
Your success is our success and Ames Linen works hard everyday to ensure it. We like to say we earn our customers’ business everyday. We know you have a choice with whom you do business, so we make sure to exceed your expectations on every job. Service and attention to detail are how Ames Linen keeps customers coming back.
Taking care of the customer,
a family value.
A culture of accountability, ethics, and integrity have been passed down from generation to generation allowing us to provide you with the best commercial linen service and more importantly - the best customer service.
Meet the first line of customer service,
your Route Service Rep.
Ames Linen Route Service Representatives are our front line point of contact - they are empowered to handle all of your needs. No need to run it up the chain of command or call the office - they have the answers and can address any concerns immediately.
The technology to deliver quality.
The latest technology and equipment are used to ensure your product is of the highest quality. Our machinery and work flow is designed to handle a variety of linens through each step of the process—from washing and drying through finishing and delivery. Our state of the art plant, continual investment in our equipment, and current TRSA Hygienically Clean accreditation confirms our commitment to exceed industry standards for safety, efficiency and quality.
Working together to make it happen.
From start to finish, the smallest details are handled by our well-trained and qualified staff. Our facility is designed for efficiency and quality, embracing LEAN philosophies. We are committed to best practices and our goal is 100% customer satisfaction. That’s why our reject rate is an extremely low .0025%
The Word on Ames Linen
Johanna Ames, President - Ames Linen Service A customer recently told me that Ames Linen was “big enough yet small enough.” Big enough to offer a wide selection of products and small enough to provide exceptional, bureaucracy free customer service and quality linens. I couldn’t be prouder of my team, our products, and our long term partnerships with our customers. I invite you to join our family of loyal, happy customers – you’ll never look back!
David Hoyne, Owner – Kitty Hoynes Ames Linen is not your ordinary linen company, from introduction to present day, service has been top class, always ready and able to deliver clean, perfect supplies even if we forget on our regular delivery day. We are in the hospitality business and Ames Linen is a fantastic partner for us, excellent delivery times, attention to detail, very personable delivery people and managers. The only thing we are sorry about is that we did not meet them until 15 years into our business having tried most of the others who try but do not stack up to Ames. It’s an easy name Ames but service is their game. We would highly recommend them to anybody.
The Ames Linen Promise: We'll give you our best and guarantee it.
Ames Linen strives for 100% customer satisfaction. That means our products and customer service are the best they can be. We appreciate your business, so we'll credit any item you deem unacceptable.